Discover more in our FAQ
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Support hours: Monday-Friday, 8am-5pm
OFFERS
Where can I find the latest offers?
Where can I find the latest offers?
Can I stack offers together?
Can I stack offers together?
PRODUCTS
What skin types are Gleamore's products made for?
What skin types are Gleamore's products made for?
Gleamore formulas are made to play well with every skin type — dry, oily, combination, sensitive, or somewhere in between :) Every formula is developed with dermatologist input, using clean and gentle ingredients that are sensitive-skin friendly and free from common pore-clogging or irritating ingredients — so you can build your routine without second-guessing what's underneath.
You'll find the full ingredient list on every product page. A quick patch test before first use is always a smart move, and feel free to run our ingredient list by your dermatologist too.
Are Gleamore's products truly clean as claimed?
Are Gleamore's products truly clean as claimed?
We get why you're asking — "clean" gets thrown around a lot these days. For us, it's not just a label: every formula goes through rigorous safety testing (see below for the full breakdown) and is formulated without synthetic fragrance, talc, silicone, phthalates, sulfates, carbon black, or pore-clogging oils and waxes. All our products are vegan, gluten-free, and cruelty-free.
Are Gleamore's products vegan and cruelty-free?
Are Gleamore's products vegan and cruelty-free?
Yes. Every single Gleamore product is 100% vegan, made without any animal byproducts, and never tested on animals.
Why are Gleamore's products fragrance-free?
Why are Gleamore's products fragrance-free?
We love smelling good but fragrance is one of the most common triggers for redness, itchy skin, and sometimes hives in those with sensitive skin (not cute). So to err on the safe side, our makeup and skincare are made without added fragrance or essential oils.
What safety testing have Gleamore's products undergone?
What safety testing have Gleamore's products undergone?
Every Gleamore formula goes through a full safety testing process before it ever reaches you — toxicology and microbiology screening, compatibility and stability testing, and preservative efficacy testing, plus third-party backed sensitivity testing. We also bring in dermatologist input throughout development.
ORDERS & RETURNS
How can I check my order?
How can I check my order?
Can I cancel or change an order?
Can I cancel or change an order?
You can cancel your order or update your delivery address within 60 minutes of placing it. Just open your confirmation email and click through to your order page, or email help@gleamorebeauty.com with your order details and what you'd like changed, then our team will help sort it out.
After 60 minutes, our fulfillment team's already packing it up, so changes may no longer be possible — just give things a quick once-over before checkout 👀
Forgot something? Easiest fix: place a new order, we'll get it out fast.
What should I do if my item arrives damaged?
What should I do if my item arrives damaged?
We are so sorry to hear your item arrived damaged. Please email us with your order number and a photo of the damaged item. Our team will review your request and support you with next steps.
Please contact us within 30 days of receiving your order. Requests submitted after this period may not be eligible for assistance.
What should I do if I received the wrong item?
What should I do if I received the wrong item?
We are so sorry to hear you received the wrong item. Please email us with your order number and a photo of the item received. Our team will review your request and arrange a correction.
Please contact us within 30 days of receiving your order. Requests submitted after this period may not be eligible for assistance.
How long do I have to return my item?
How long do I have to return my item?
What is your Return & Refund policy?
What is your Return & Refund policy?
- Return requests must be submitted within 30 days of your order date.
- We hope you love Gleamore as much as we do, but if a product isn't quite right for you, feel free to reach out to us and we'll help arrange a return. We can only accept returns on unopened, unused products, and all returns are subject to quality inspection. Once a product has been opened, it's no longer eligible for return.
- If you receive a damaged or incorrect item, we will make it right. Please email help@gleamorebeauty.com with your order number and a photo of the item, and our team will review your request and follow up with next steps.
- Items purchased as part of a bundle must be returned as a complete set. Individual items from a bundle cannot be returned separately.
Please note:
- You are responsible for the cost of return shipping.
- Your original shipping charges are non-refundable.
Refund process:
Once we receive and inspect your returned item, we'll begin processing your refund. If approved, your refund will be issued to your original payment method within 14 days.
Can I return items purchased in-store or through other retail channels?
Can I return items purchased in-store or through other retail channels?
SHIPPING
When will I receive my order?
When will I receive my order?
We currently ship from local warehouses in the US and UK, and our fulfillment network also reaches Canada and Mexico.
Once you place an order, please allow 1 business day for us to prep it for shipping. From there, standard delivery takes:
- US: 3–5 business days
- UK: 2–4 business days
- Canada: 6–11 business days
- Mexico: 6–11 business days
Need expedited shipping (additional fees may apply), or haven't received your order after 10 business days? Reach out to us at help@gleamorebeauty.com and we'll help sort it out.
How much is shipping?
How much is shipping?
Standard shipping rates vary by region:
- US: $4.95, free on orders $25+
- UK: £3.50, free on orders £22+
- Canada: $26–$38, no free shipping threshold
- Mexico: $28–$41, no free shipping threshold
Please note that shipping rates may occasionally change due to carrier pricing and promotions. Please refer to the product page and the final shipping cost shown at checkout for the most accurate pricing.
Do you offer international shipping?
Do you offer international shipping?
We'd love to get our products into your hands wherever you are! Right now, our local warehouses reach the US, UK, Canada, and Mexico, and we're continuously expanding to new locations.
If you're outside these regions, feel free to reach out to us. Our logistics team will take a look at your specific situation and support you ASAP.
PRICING & PAYMENTS
What payment methods do you accept?
What payment methods do you accept?
We currently accept all major credit cards (American Express, Discover, Mastercard, and Visa), along with PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay. Got other payment questions? Reach out to us at help@gleamorebeauty.com — our finance team is happy to help.
Why do Gleamore prices vary on other platforms compared to the official website?
Why do Gleamore prices vary on other platforms compared to the official website?
Our retail and marketplace partners build on our official pricing with their own specific pricing, shipping, and promotional strategies, so prices on those platforms may differ from what you see on our official website. For the most accurate and up-to-date pricing, we recommend checking directly with gleamorebeauty.com or the platform you're shopping with.
